Terms and Conditions
Last updated: [31/03/2025]
These Terms and Conditions (“Terms”) govern the use of the Kokoon AI platform and related services (“Services”) provided by Kokoon Academy Ltd. (“Kokoon”, “we”, “us”, or “our”) to the customer (“Customer”, “you”). By accessing or using the Services, you agree to be bound by these Terms.If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity. If you do not agree to these Terms, you may not access or use the Services.
1. Services
Kokoon provides an AI-powered manager assistant, designed to support early-career professionals by automating workflows such as daily check-ins, task prioritisation, meeting preparation, and progress tracking. The Services are provided on a subscription basis.
2. Access and Use
2.1 Eligibility: You must be a business entity and use the Services solely for internal business purposes.
2.2 Account Access: You are responsible for maintaining the confidentiality of any credentials used to access the Services. You are also responsible for all activities that occur under your account.
2.3 Acceptable Use: You agree not to: Use the Services for any unlawful or unauthorised purpose, Interfere with or disrupt the integrity or performance of the Services, Attempt to reverse engineer, decompile, or otherwise derive the source code of any part of the Services.
3. Subscription and Payment
3.1 Fees: Fees are charged on a per-seat, monthly basis, as outlined in your order form or subscription agreement.
3.2 Billing: Invoices are issued monthly in advance unless otherwise agreed in writing. All fees are non-refundable, except as required by law.
3.3 Taxes: All fees are exclusive of VAT or other applicable taxes, which will be added to your invoice where applicable.
4. Intellectual Property
4.1 Ownership: Kokoon Academy Ltd. retains all right, title, and interest in and to the Services, including all intellectual property rights. No rights are granted to you other than as expressly set forth in these Terms.
4.2 Customer Data: You retain all rights to data submitted through your use of the Services (“Customer Data”). You grant Kokoon a limited, non-exclusive licence to use Customer Data solely to provide and improve the Services.
5. Confidentiality
Each party agrees to maintain the confidentiality of non-public information disclosed by the other party that is marked as confidential or would reasonably be considered confidential under the circumstances. This obligation survives termination of these Terms.
6. Data Protection
6.1 Compliance: Kokoon processes Customer Data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR). A Data Processing Agreement (“DPA”) is available upon request or linked at [https://www.wearekokoon.com/dpa].
6.2 AI and Data Use: Kokoon processes Customer Data using AI models to deliver personalised management assistance. Customer Data will not be used to train third-party models without explicit written consent.
7. Third-Party Services
The Services may integrate with third-party platforms such as Slack. Your use of such platforms is governed by their own terms and policies. Kokoon is not responsible for third-party services or their availability.
8. Warranties and Disclaimers
8.1 Warranties: Kokoon warrants that the Services will perform materially in accordance with the applicable documentation.
8.2 Disclaimers: Except as expressly stated, the Services are provided “as is” and “as available”, and all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, are disclaimed to the fullest extent permitted by law.
9. Limitation of Liability
To the maximum extent permitted by law, Kokoon Academy Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Kokoon’s total aggregate liability under these Terms shall not exceed the amount paid by you for the Services in the twelve (12) months prior to the event giving rise to the claim.
10. Term and Termination
10.1 Term: These Terms remain in effect for the duration of your subscription.
10.2 Termination by the Customer: The Customer may cancel their subscription at any time via the designated interface or by written notice. Termination will take effect at the end of the current billing period, and the Customer will retain access to the Services until that date. No refunds will be issued for partial months.
10.3 Termination for Breach: Either party may terminate these Terms with thirty (30) days’ written notice if the other party materially breaches these Terms and fails to cure such breach within that period.
10.4 Effect of Termination: Upon termination, Customer access to the Services will cease, and all outstanding fees become immediately due. Customer Data will be handled in accordance with the Data Processing Agreement.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms.
12. Miscellaneous
Entire Agreement: These Terms, together with any applicable order forms and the Data Processing Agreement, constitute the entire agreement between the parties.
Amendments: Kokoon may update these Terms from time to time. Continued use of the Services after changes become effective constitutes acceptance.
Assignment: You may not assign or transfer your rights or obligations under these Terms without prior written consent.
Force Majeure: Kokoon is not liable for any delay or failure caused by events beyond its reasonable control.
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